tourist information

Krakow Tourist Information – the best Krakow FAQ!

Krakow tourist information will probably be the first place you’re going to look for in Krakow.

Visiting it is the best thing you can do!

Nobody wants to waste the valuable time in a totally new city – that’s why there are many of tourist information points in Krakow!

Check where to find Krakow tourist information first and get the answers for the most urgent questions!

krakow tourist information

Krakow Main Square

Krakow tourist information – the basics

Are you already in Krakow, searching for some help? Discover Cracow consultants are ready to help you with all the necessary information!


Helpful people with a huge knowledge about Krakow are waiting for you there:

City Center:

Plac Szczepański 8, 31-011 Kraków

Open: 6AM–7PM

Phone: 797 999 143

krakow tourist information

City center tourist information

Świętego Jana 2, 31-042 Kraków

Open: 10AM–9PM

Phone: 12 357 21 70

krakow tourist information

Second city center tourist information

Main Square tourist information

Plac Wolnica 13, 33-332 Krakow

plac wolnica

Opening hours: 6 AM – 7 PM

What are the opening hours?

You can come every day! Check opening hours above.

What will they help you with?

Visit on of those places, and:

  • Find a tourist guide info at least in English.
  • Get totally amazing maps for free.
  • Receive best tour catalog in the city for free.
  • Connect with free and fast WI-FI.
  • Drink cup of cold water and find place to rest.
  • Buy Krakow postcards for your family and friends.
  • Purchase all city and outside city tours in Krakow.
  • Exchange your KrakowCard voucher.

It is possible to pay for all extra services by credit card!

krakow tourist information

Here’s what you can find at tourist information.

Have a chat with our local guide!

Come from 9:00 to 9:45 and chat with our local expert! Our friendly guide is ready to help you plan your stay in Krakow, explain its history and give useful tips. We encourage you to ask him anything you want to know about Krakow attractions or local insights. It will be a pleasure for us to help you make your time in Krakow unforgettable.

Get info about Krakow Tours!

Do you want to join some Krakow tour?

That’s great! At information point, we would love to answer all your questions regarding most popular tours in Krakow like Auschwitz Tour or Wieliczka Salt Mine Tour. Are you interested in hours when does Auschwitz Museum is open or how to get to Wieliczka? Just ask our advisors and you will get all information.

krakow tourist information

Beautiful Krakow

Still, don’t know what to do in Krakow?

Just come to our office and ask what kind of activity would be suitable for you! You can also take a catalogue and then find out which tour is perfect for you.

DiscoverCracow tour meeting point

Our office on Plac Sczepański 8 may be a starting point for your trip if you haven’t indicated a hotel pickup!

krakow tourist information

Useful informations about Krakow

We predicted what you will ask for. Please, find the most important answers to basic questions below!

What to do in Krakow?

You have to seize your time in Krakow as much as you can!

krakow tourist information

Day in Krakow

Top 5 things to do in Krakow:

  • Take a walk along the Vistula river.
  • Taste delicious Polish food.
  • Join the trip to Wieliczka or Auschwitz Concentration Camp.
  • Relax and do some shopping or go for a party.
  • Don’t forget about sightseeing! Admire all Krakow places and monuments!
krakow tourist information

Krakow Market Square

Do you know which sights in Krakow are the most important?

Here’s our list!

What to see in Krakow?

Top 5 monuments to see in Krakow:

  • Historic Old Town with Sukiennice (the Cloth Hall), St. Florian’s Gate and St. Mary’s Basilica
  • Barbakan
  • Wawel Cathedral
  • Kazimierz The Former Jewish District
  • Kosciuszko’s Mound
krakow tourist information

Krakow Old Town

Find the full list of attractions in Krakow here!

Transport in Krakow

There is no nice tour without smart and fast transport. Don’t be afraid of moving around Krakow! Here are some tips about transport in Krakow for you.

Transport from Krakow Airport

In this case, you may use different ways of transport. There is a direct train that is really convenient and cheap. Departs from Krakow Main Station. Another option is to take a taxi or a transfer which costs about 80-90 zł for one-way travel for the whole car (up to 4 people). You may also try to taxi an Uber which is really cheap – 30-40 zł.

So once again:

  • Direct train: 3-5 zł from Main Station (30-40 mins ride)
  • Taxi/Transfer: 80-90 zł (30 mins)
  • Uber: 30-50 zł (30 mins)
  • Bus: 3 zł (40 minutes)
krakow tourist information

Krakow Airport

Full Guide to transport from Krakow airport

How can you get to Auschwitz?

This is a really often question at Krakow tourist information! 🙂 You may find more information about it in our full article here -> Krakow To Auschwitz.

Public transport in Krakow

Touristic area of Krakow is really narrow. You can actually walk through all major districts like Old Town and Jewish Quarter. You will probably have a maximum 30 minutes walk distance from each attractions. We do also have really developed tram connections. Read more about Public Transport in Krakow and get free maps.

krakow tourist information

Tram in Krakow

Bike rental

Of course, it’s possible to rent a bike in Krakow. Actually, it’s easier than you can imagine! With Discover Cracow, you can rent a City Bike – Wavelo for the entire day or even three days! All you need to do is to enter the website: Rent-a-bike and choose your option. You can use a bike from any Wawelo Station (they are all over the city – have you noticed?) and enjoy the ride!

P.S. Download a free Audioguide to learn about the city at the same time!


City Bikes – Wavelo

Taxi in Krakow

Taxi is very popular what is not surprising. Anyway, remember that you will get a better fare ordering a taxi by the phone. Catching a taxi on the street can be much more expensive.

We have a good news for you if you are Uber user! The application is available and works in Poland without any problems. Thanks to that, you can save some money during your trip.

Useful addresses in Krakow

At Krakow tourist information you will find all necessary addresses!

Are you in hurry?

Don’t worry! We’ve collected the most important addresses below:

Pharmacies in Krakow (24h)

  • Centrum Pharmacy, Miłkowskiego 3/1
  • Dbam o Zdrowie Pharmacy, Zielińska 3l; Kalwaryjska 94; Osiedle Centrum 4A
  • Dr. Max Pharmacy, Ćwiklińskiej 10; Karmelicka 23
  • Galaktyka Pharmacy, Wolska 1
  • Galla Pharmacy, Kronikarza Galla 26
  • Pod Eskulapem Pharmacy, Kazimierza Wielkiego 117
  • Prywatna Pharmacy, Mogilska 21
krakow tourist information


Hospitals and police stations in Krakow (with phone numbers)

Did something go wrong? Don’t panic, please! First, call for a help!

Alarm numbers:

  • General emergency number: 112
  • The number for an ambulance: 999
  • The number for a police patrol: 997

Here are some addresses of hospitals and police stations in Krakow:

Krakow’s general hospitals:

  • Pradnicka 35/37, phone: +48(12)4162266
  • Pradnicka 80, phone: +48(12)6142000
  • Skarbowa 4, phone: +48(12)6333400
  • Na Skarpie 66, phone: +48(12)6440144
  • Trynitarska 11, phone: +48(12)4305500
  • Złotej Jesieni 1, phone: +48(12)6468000
krakow tourist information

In a hospital

Krakow’s police stations:

  • Rynek Główny 29
  • Szeroka 35
  • Lubicz 21
krakow tourist information

Calling for some help

We hope that you won’t need that kind of help at all!

Post Offices in Krakow

Did you buy some postcards at Krakow tourist information? For sure you want to send it to your family or friends now!

Here are some Post Office addresses:

  • Wszystkich Świętych 9
  • Westerplatte 20
  • Garbarska 12

Churches in Krakow

Churches are almost everywhere in Krakow. Most of them are also worth-seeing, great monuments.

  • In search of the Christian church, look around the Old Town.
  • If you want to find some synagogue, you have to visit Kazimierz district!
krakow tourist information

Old synagogue in Krakow / source: Wikipedia

Restaurants in Krakow

Are you hungry? You have to try some Polish food, by visiting one of those restaurants in Krakow.


Getting tired? Book a room in one of the best hotels in Krakow! Here you can find some useful list – hotels in Krakow.

Where to find in Krakow…

krakow tourist information

Find whatever you need in Krakow!

We are sure that your trip to Krakow will be exciting and crazy! That’s why (sooner or later) you’re going to look for:


Public toilets are located around the Old Town. You can find them on the Plants (in the underground) and on the Main Square as well. Other lavatories are at Smocza Street and just next to the Wawel Castle.

Free Internet

As we’ve already said, free Wi-Fi is waiting for you at our Krakow tourist information points. You can find it in most cafes, restaurants, and hostels as well.


Do you want to buy some souvenirs for you and your closest family or friends? Krakow is famous for its beautiful wooden handicrafts, amber, leather slippers, ceramics, wicker products and food. You can buy all of it at Sukiennice (Cloth Hall) or in small shops all around the Old Town.

krakow tourist information

Paintings for sale

Other urgent questions

What currency should I bring to Krakow?

You don’t need to worry about your currency as there are many exchange spots where you can easily withdraw PLN for dollars, euros and lots of other currencies. It is also possible to pay with euro at restaurants but you will receive your chance in PLN.

How can you get Polish money?

It is really easy to exchange any currency for PLN. You can do it in “Kantors”, banks and even sometimes in a hotel. So do not worry about Polish money. You may also pay via credit card so your bank will take care of everything.

krakow tourist information

Polish money

Here you can find all informations about Poland currency.

What are the temperatures in Krakow?

During winter temperature in Krakow can be between -10 and +5 degree

Spring is rather cold at the beginning. Later temperatures are from +9 up to +19 degree.

Summer can be unpredictable, there can be +15 degree but at some days even +30 degree as well.

Fall is rather rainy and cloudy except few days of “Poland golden autumn” when the views are the most beautiful!

krakow tourist information

Golden autumn in Krakow

Water in Krakow

Tap water in Krakow has the highest quality and it can be drunk directly without prior boiling.

Do you have any other questions about Krakow? Try to find the topic that interests you on our blog!

We hope you enjoyed our Krakow tourist information guide! If you find it helpful, please share and comment! We also wait for other questions that we should include in this article

At the end check these useful links:



Hello! My name is Przemek. I live and work in Krakow. As an active person I like to explore and search through great places to spend time in Krakow. If you would like to get to know with Krakow a bit more, please read my adivce, guides and tips on how to make the most of your stay in Krakow :)!


  1. We would just like to say thank you not only to your company but to our hotel where we stayed for displaying your information booklet. Can certainly recommend the Super Saver Auschwitz Birkenau & Salt Mine if you are having a short stay. Although a long day it is worth it. Matthew & Alexandra organised very well and kept you fully informed about the day. The driver Martin was also most helpful. Would use and recommend you again.

    1. Hello guyz! We are more than happy to hear such comments. You don’t know how essential it is for us to make your stay in Krakow as good as possible :). Such feedback gives us a lot of motivation to keep doing it and improve! Thank you Mr & Mrs Lavis!

  2. We are coming (group of 4) to Krakow on the 24 th March. Would you be able to send any information and maps of the city please? Is there a shuttle from the airport to the City Centre, and how much will it cost please. We are booked into the Apis Hotel for 4 days:
    I have been a manager of our tourist office for 27 years and know how your local TIC can help when on a short break in another country.
    Mrs M Williams
    124 Kiln Road

    1. Dear Mrs Williams,

      I am glad you reached us. I will be more than glad to send some details about city. Here it goes:

      – Yes, there is a shuttle from the airport directly to your hotel with link here :] – Price is 10€ per person for shuttle so regarding 4 people I would recommend a private minivan since standard car has up to 3x people :(.
      – I have also sent a Krakow map directly to your email address with Old town and Kazimierz
      – You can also download free audioguide here
      – All tours are available here: its good to book Auschwitz Birkenau in advance as places are limited for this trip.

      If you would need any help! Just ask me :]

  3. I am bringing a group of 15 college students (ages 18 – 23 years old) and 3 university staff to Krakow in May. I would like to schedule the Auschwitz-Birkenau, Wieliczka Salt Mine, and Zakopane Mountain Tour. We want to schedule these items as soon as possible so we have everything confirmed.

    1. Hello Beth!

      Thanks for reaching us! I have just passed the information to our group manager Paulina ( She will be pleased to help you with all the organisation and support you thought your whole trip to Poland :).

  4. Hi there,
    Wondering if you have any good tourist maps you can send to me along with any other interesting things. I arrive on 5th April until the 9th & want to see as much as possible. Am quite interested in the food tour but no fish x
    Thanks for any help you can give me.

  5. Hi is it as easy to use public train or bus to Auschwitz on a Sunday ? We want to book our own tickets for a visit, and would rather visit the camp on Sunday than Saturday. Thanks

  6. Good morning. We are a group of n. 4 people and we are interested in Cracow city tours and salt mines. We stayed at the Regent hotel on 27/11/2017 and we have to depart from the airport at 9 pm to Warsaw. So I ask for the availability on the tour required, day itinerary is the discounted cost for the group, with all that the fee includes is the guide in Italian. I look forward to thanking Antonio Bonifacio

    1. Hello Antonio!

      Thanks for reaching to us 🙂 I am Przemek, glad I can help you. So here it goes! Italian tour for 27, still available at 10:45. We unfortunately do not have discount for 4 people, but the price is good! You can set a pickup time for 10:45 from Regent Hotel. Tour takes about 4-5 hours so you will easily be able to get for the plane on time. All the feed, guide and a transport included. You can reserve a tour going on this site—guided-tour/.

      If you would need any help, I am available :]

  7. Dear Przemek, we booked an Auschwitz Midday tour with English-speaking guide via for this coming Saturday. What time is the pick up from Plan Sczepański 8?
    Many thanks

    1. Hello Eli!

      Thanks for reaching! Tour starting hours from Place Szczepański are 6:55, 12:10, 13:00, 14:10. Please check the voucher for the tour just to be sure or I encourage to use our live chat on our consultants will be more than glad to help if you tell the reservation number :]

  8. We have booked the Auschwitz/Birkenau tour for Tuesday 29th August on the English midday tour.We are staying at the Aparthotel Stare Miasto on Golebia 2.Please advise pick up point and time for above tour

  9. Hello
    I have booked an Auschwitz tour on Saturday 20th January 2018 for 8 people at 0900hrs. Please can you advise if you can pick us up from our hotel, Rembrandt, and if so what time?

  10. i would like to know more details on your food tour. how long is the tour. what time does it start? and end. thank you.

  11. Hi
    We will be spending a couple of days in Krakow in May, from the 6th to the 9th. We would like to pack in as much as we can in those few days.
    Could you please give me some information on transport if it’s possible for us getting there and back. Can we get a three day ticket for tramport . Also information about bus touris. We would like to get to Auschwitz and the Salt mine.
    Both myself and my husband are in our early 60s.

    1. Hello Gladys!
      I am happy to help you with your questions 🙂 In order to use public transportation (all the tram and bus lines) you can purchase a 72-hours ticket, it is 36 PLN per person. Another interesting solution is to buy 3 days Krakow Card (with that card you can use all public transportation without any limits and you can visit 40 museums and attractions in Krakow). To get from and to the Airport you can use a Bus (its included in Krakow Card) or train to get to the City Center, or if you wish to be dropped off at your hotel you can take a taxi at the Airport or book a Transfer in advance. There are also different solutions for travelling to Auschwitz and Salt Mine – you can purchase the organized tour with transportation in advance and have a seat secured or you can go there by yourself and try to buy the ticket on the spot.
      I hope I was able to help you a little, and of course if you need me to elaborate on those options you can contact me at:

      I hope to hear from you!
      Have a nice day 🙂

  12. Hello,

    Thank you for a this information.
    Do you know what date the Christmas market start this year?

    Thank you

    1. Hi Catherine!
      There is no exact date announced yet, but last year it started on the 25th of November – so last Saturday of November. I think it’s safe to say that this year is going to be similar 🙂

      Best regards,

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