Terms of Tourist Service

TERMS OF PARTICIPATION IN TOURIST SERVICES

 

CANCELING THE RESERVATIONS:

  • Reservation annulment for Auschwitz and Wieliczka (Salt Mine) services:
    - within 24 hours before the service starts – full refund
    - after 24 hours – no refund

 

  • Reservation annulment for other regular services:
    - within 1 hour before the service starts – full refund
    - after 1 hour – no refund

 

  • Reservation annulment for a group consisting of at least 15 participants:
    - within 48 hours before the service starts – full refund
    - after 48 hours – no refund

 

  • Reservation annulment for private services:
    - no refund

Reservation annulment is available via phone contact or through e-mail with our Customer Service.

 

DISCOUNTS:

    •    To receive a discount the participant is required to show a valid ID confirming the age of the participant (students are required to have a valid Student ID)

 

RULES CONCERNING OUR CLIENTS:

  • we offer pick-ups from selected hotels,
  • 5 minute walk from the hotel to the departure point is possible,
  • the pick-up from the hotel can take up to an hour,
  • after the service is concluded, the participants are transported to the city center,
  • we request that our clients arrive at the departure point at least 5 minutes before the departure     
  • a delay of up to 20 minutes may occur due to the traffic conditions
  • we request that our clients prepare for various weather conditions
  • we request that our clients follow the instructions of our guides,
  • participation in some of our regularly offered services may be difficult for handicapped individuals using wheelchairs – to receive further information please contact our Customer Service,
  • we request our clients inform us about exact age of their small children, in order for us to prepare special accommodations,
  • we request our clients follow the guidelines of the Museums during our tours,
  • size of baggage carried into the Museum space may not exceed the diameters of: 30x20x10 cm (format A4)

 

  • We request that our clients present a valid voucher before the trip (in the case of Museum tickets, please PRINT the voucher and present it at the Museum’s reception)