Refund Policy - Coronavirus


A tourist who has purchased services from the Discover Cracow can take advantage of free cancellation for services that cannot be performed due to Museum's suspension from 12/03 up untill further notice.

If you made your purchases using:

1., – please contact us via e-mail at

2. hotel concierge, front desk reception or websites selling services online (, etc.) - please contact your service provider for a refund

Auschwitz-Birkenau refunds

updated: 19-03-2020, 12:56

At the moment we accept full refunds for Auschiwtz-Birkenau Tours and Tickets for dates untill 14 April. If by that time Auschwitz museum will still maintain closed – we will continue the refund for further dates.